Complaints
Poor Service Complaint
Use this template when you have received poor service and want to make a formal complaint. Be specific about what went wrong and what you expect as resolution.
81%
Success Rate
4.5k+
People Helped
14 days
Avg Resolution
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Preview
Dear [Company Name], I am writing to make a formal complaint about the poor service I received on [Date]. Details of the issue: [Describe what happened, including specific failures, staff behavior, or service shortfalls] This fell below the standard I expected because: [Explain why this was unacceptable] The impact on me has been: [Describe inconvenience, cost, or distress caused] I request the following resolution: - [Refund / compensation amount] - [Apology] - [Other specific remedy] Please respond within 14 days. If I do not receive a satisfactory response, I will escalate this matter to [relevant ombudsman/regulator]. Kind regards, [Your Name] [Your Contact Details]
Escalation Versions
If you need to escalate, use these progressively stronger versions.
What To Do Next
- 1
Document specific details of the poor service
- 2
Note dates, times, and names of staff if known
- 3
State clearly what resolution you are seeking
- 4
Set a reasonable deadline for response
- 5
Escalate to relevant ombudsman if unresolved
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