Terms of Service

Last updated: April 2026

1. Introduction

Welcome to ResolveBox. By using our service, you agree to these terms. Please read them carefully.

2. Our Service

ResolveBox provides consumer letter templates to help you communicate with companies about refunds, complaints, and other consumer matters. Our templates are designed to be helpful guides, but they do not constitute legal advice.

3. Your Account

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password.

4. Payment and Billing

Our annual subscription costs £9.99 per year. Payment is taken at the time of purchase. Your subscription does not auto-renew unless you explicitly enable auto-renewal in your account settings.

5. Template Usage

Templates are provided for personal use only. You may customise and send templates for your own consumer matters. You may not resell, redistribute, or commercially exploit our templates.

6. No Legal Advice

ResolveBox is not a law firm and does not provide legal advice. Our templates are general guidance based on UK consumer law. For complex legal matters, please consult a qualified legal professional.

7. Refunds

If you are not satisfied with our service, please contact us within 14 days of purchase for a full refund. After 14 days, refunds are provided at our discretion.

8. Limitation of Liability

While we strive to provide accurate and helpful templates, we cannot guarantee specific outcomes. Success depends on many factors including the company you are dealing with and your specific circumstances.

9. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through our website.

10. Contact Us

If you have any questions about these terms, please contact us.