Deliveries
Templates for missing deliveries, damaged goods, and shipping problems.
Templates
14 availableDelivery Not Attempted
Report when courier marked delivery as attempted but nobody knocked.
Delivery Left in Unsafe Place
Report when courier leaves your parcel somewhere unsafe without permission.
Courier Lost Parcel
Report when tracking shows your parcel is lost or stuck with no updates.
Missing Parcel
Report when your parcel hasn't arrived and tracking shows no updates.
Late Delivery
Complain about a delivery that arrived late or is significantly overdue.
Damaged Goods Claim
Claim for goods that arrived damaged during delivery.
Wrong Item Received
Report when you receive an item that isn't what you ordered.
Refund for Partial Delivery
Request a refund when only part of your order has arrived.
Delivery Signature Dispute
Report when a courier claims your parcel was signed for but you didn't receive it.
Refund for Failed Delivery
Request a refund when your order was never delivered and the courier has confirmed failure.
Refund for Incorrect Billing Address
Request a refund when your order was sent to the wrong address due to a billing/shipping mismatch.
Refund for Missing Items in Order
Request a refund when your order arrives but some items are missing.
Refund for Incorrect Quantity
Request a refund when you receive fewer units than you paid for.
Refund for Incorrect Size or Colour
Request a return when the item delivered is the right product but wrong size or colour.
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