Deliveries

Damaged Goods Claim

Use this template when your order arrives damaged. Document the damage with photos before disposing of packaging.

87%

Success Rate

5.1k+

People Helped

14 days

Avg Resolution

Template Preview

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Dear [Company Name],

I am writing to report that my order arrived damaged.

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Escalation Versions

If you need to escalate, use these progressively stronger versions.

What To Do Next

1
Take photos of the damaged packaging and item immediately
2
Keep all original packaging as evidence
3
Report the damage within 48 hours if possible
4
The seller is responsible for damage during transit

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Damaged Goods Claim

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Escalation Versions

Friendly VersionA polite, conversational approach that maintains a positive relationship while addressing your concerns.

Firm VersionA more direct approach that clearly states expectations and sets deadlines for resolution.

Regulation-Based VersionReferences specific laws and regulations that support your claim, adding legal weight to your request.

Ombudsman / ADR EscalationFinal escalation to regulatory bodies or Alternative Dispute Resolution services.

What To Do Next

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