Faulty Product Refund
Use this template when you've received a faulty product and need a refund. Under consumer law, you have the right to a full refund if an item is not as described or of satisfactory quality.
89%
Success Rate
12.5k+
People Helped
14 days
Avg Resolution
Dear [Company Name], I am writing to request a full refund for [Product Name] purchased on [Date] for [Amount]. The product is faulty because [describe the fault - e.g., "it stopped working after two days" or "it arrived with visible damage"]. Under the Consumer Rights Act, I am entitled to a full refund as the product is not of satisfactory quality. Please process my refund within 14 days to: [Your preferred refund method] Order Reference: [Order Number] Product: [Product Name] Purchase Date: [Date] Amount Paid: [Amount] I have attached photos of the faulty product for your reference. I look forward to your prompt response. Kind regards, [Your Name] [Your Contact Details]
Escalation Versions
If you need to escalate, use these progressively stronger versions.
What To Do Next
- 1
Gather your proof of purchase (receipt, order confirmation, bank statement)
- 2
Take photos of the faulty product and any damage
- 3
Copy and customize the template below with your details
- 4
Send to the retailer via email or their contact form
- 5
Keep a copy of all correspondence
Tips for Success
Send within 30 days for the strongest claim under Consumer Rights Act
Always attach photos of the fault - visual evidence strengthens your case
Keep all packaging until the refund is processed
If they offer a repair first, you can insist on a refund within 30 days
What If They Ignore You?
If the company doesn't respond within 14 days, escalate to their complaints department. After that, you can report them to Trading Standards or take the case to small claims court for amounts under £10,000.
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