Complaints
Warranty Claim
Use this template to make a warranty claim. Keep in mind that your statutory rights may extend beyond the manufacturer's warranty period.
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14 days
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Dear [Company Name], I am writing to make a warranty claim for [Product Name]. Purchase Details: Product: [Product Name] Model/Serial Number: [Number] Purchase Date: [Date] Warranty Period: [e.g., 2 years] The product has developed the following fault: [Describe the fault in detail] This fault has occurred within the warranty period, and I request that you: - Repair the product at no cost, OR - Replace the product, OR - Provide a full refund I have attached proof of purchase and photos of the fault. Please respond within 14 days with arrangements for repair or replacement. Kind regards, [Your Name] [Your Contact Details]
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What To Do Next
- 1
Locate your warranty documentation and proof of purchase
- 2
Check if the fault is covered under warranty terms
- 3
Contact the manufacturer or retailer
- 4
Describe the fault clearly and provide evidence if possible
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