Missing Delivery
Use this template when your order shows as delivered but you never received it. The seller is responsible for ensuring delivery.
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Dear [Company Name], I am writing about order [Order Number] which I have not received. Order Details: Order Number: [Number] Order Date: [Date] Delivery Address: [Your Address] Items: [List items] Amount Paid: [Amount] Although tracking may show this as delivered, I confirm I have not received this order. I have checked with neighbors and any safe places specified. As the seller, you are responsible for ensuring delivery. Please: - Investigate with your courier - Resend my order, OR - Process a full refund Please respond within 7 days. Kind regards, [Your Name] [Your Contact Details]
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Quick Tips
- •The seller is responsible until the item is in your hands - not the courier
- •Check with neighbours and any safe place you may have specified
- •If tracking shows delivered but you have nothing, say so clearly
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