Missing Delivery
Use this template when your order shows as delivered but you never received it. The seller is responsible for ensuring delivery.
85%
Success Rate
7.3k+
People Helped
14 days
Avg Resolution
Dear [Company Name], I am writing about order [Order Number] which I have not received.
Unlock this template
Get instant access to this template and 100+ more for just £9.99/year. Copy, customise, and send via WhatsApp in seconds.
Cancel anytime. No hidden fees.
Escalation Versions
If you need to escalate, use these progressively stronger versions.
What To Do Next
- 1
Check with neighbors and any safe places
- 2
Review any delivery photo or tracking information
- 3
Contact the seller first, not the courier
- 4
The seller is responsible for the item until it reaches you
Tips for Success
The seller is responsible until the item is in your hands - not the courier
Check with neighbours and any safe place you may have specified
If tracking shows delivered but you have nothing, say so clearly
Request CCTV footage from the delivery company if available
What If They Ignore You?
If the seller refuses to help, dispute the charge with your bank. For card payments over £100, you have Section 75 protection. For smaller amounts, use chargeback.
Need a different template?
Browse more templates in Deliveries or explore other categories.